If you are buying or selling cryptocurrencies through our service, you are buying from or selling to us directly. We are not a marketplace between other buyers and sellers of cryptocurrencies. Our site has a Conversion Rate / Exchange Rate that is the price in terms of local currency at which you sell cryptocurrencies to Coinvertit. You agree, as a condition of using any Coinvertit Services, to accept the Conversion Rate / Exchange Rate as the sole conversion metric. All rates mentioned on the site are subject to misprint. Coinvertit does not accept any liability for the consequences of misprints.
Right to suspend any transactions or settlements
We have the right to cancel or to settle any ongoing / pending cryptocurrency or local currency transaction connected to your account as required by law, court order or any other binding government order.
We have the right to refuse to process or cancel any transactions that you make with cryptocurrencies, if our website suspects that the transaction involves terrorist financing, money laundering, fraud or any other type of financial crime.
We may, in our sole discretion, delay transactions or settlements if we believe the transaction is suspicious, may involve fraud, violates applicable laws, or violates the terms of this Agreement.
If we have technical difficulties with our site, or your account, Coinvertit may suspend your account temporarily until the problem is resolved. We try to not let this happen.
You need to be aware that, by making a local currency payment to Coinvertit Bank Accounts, you are making an order to buy cryptocurrencies or sell cryptocurrencies at the "Conversion Rate" that is applicable at the time we fully process your order (receive the payment and process the exchange), and not the conversion rate applicable at the time you initiated your transaction. We will do our best to finalize your order in the shortest possible time but there can be substantial delays between the time we receive your order or payment and process the exchange. Your orders are processed during our business hours as stated on the website. In connection with any purchase or sell of cryptocurrencies through the service, we will try to fullfill such purchase orders at the applicable Conversion Rate / Exchange Rate. However, from time to time, it may be necessary for Coinvertit to delay fulfillment of a purchase / sell order, until such time as we are able to execute, make the transaction happen. We will send you directly the amount of cryptocurrency or local currency that you will receive either to your cryptocurrency wallet or your provided bank account.
You need to be aware that, by making a local currency payment to Coinvertit Bank Accounts, you are making an order to buy cryptocurrencies at the "Conversion Rate". It will be based on the applicable Conversion Rate at the time Coinvertit accomplishes your order, not the applicable Conversion Rate that was at the time we received your payment or your order. Local currency payments may take up to a few days to reach our Bank Accounts, in this situation again the Conversion Rate might be different from the time we receive such payment.
Local currency payments that might not originate from the correct User Bank Account or an unidentified Account, will be sent back to the original account. We only accept payments that originate from your Bank Account that is under your control, and your name. The only way you can purchase cryptocurrencies is by using the bank account that is registered under the name you registered your Coinvertit Account with. We have the right to delay or cancel any settlement if it observes a risk of fraud or illegal activity.
The market rates of the cryptocurrencies fluctuate, the values vary at any given moment. General rules when buying cryptocurrencies:
- Coinvertit does not guarantee the future value of any cryptocurrency in any way.
- Coinvertit uses current market rates. These can vary at any given moment.
- Customer should always enter his / her own address when buying cryptocurrencies. By entering an address that is not his / her, customer does so entirely at his / her own risk.
- In the event of suspicion of abuse or fraud, Coinvertit reserves the right to suspend transactions until the legitimacy of the transaction has been verified.
- A bank account can only be used for one Coinvertit account.
- Customer declares to be the owner of the bank account that is used and to have truthfully entered all the required information.
Once the cryptocurrencies are sent out to the address specified by you we can't refund your order. Please make sure you spell your cryptocurrency address properly, we can't give refunds if you misspelled your cryptocurrency addresses. We do check if your cryptocurrency address is a proper address, however we have no way of checking if you really control it. If you change your mind and rather not want to buy cryptocurrencies, but you have already paid the order amount to us, we can give you a refund in case we didn't send out your cryptocurrencies yet. We take a 5% processing fee and send the remaining to you. We also deduct any bank fees that may occur for refunds.
You need to be aware that, by selling cryptocurrencies, and converting them into local currencies, you'll sell them at the "Conversion Rate" that is applicable at the time we finalize your order (receive the payment and process the exchange), and not the conversion rate applicable at the time you initiated your order or initiated the payment. Cryptocurrency payments may take up to a few days to reach our service (depending on network congestion and other factors that are or are not under our control). The local currency that you receive for your sold cryptocurrencies, may take up to a few days too, to reach your registered Bank Account, in this situation again the Conversion Rate might be different from the time we receive such payment.
We have the right to delay or cancel any settlement if it observes a risk of fraud or illegal activity.
A processed payment is not reversible. It is your own responsibility to enter in all the required information correctly.
Our company, won't charge you any trading fees. However, your bank and / or cryptocurrency wallet provider may charge you fees for payments or transactions on cryptocurrency networks. Cryptocurrency networks usually require a fee in order to make payments from your cryptocurrency wallet. It is your responsibility to make sure that you have enough local currency or cryptocurrency in your bank account or your cryptocurrency wallet in order to enter buy / sell or trade transactions. In certain cases we might charge you another fee. If this applies, we will clearly state this before you initiate and confirm your order, giving you a chance to accept or decline the respective order.
If you make a Coinvertit account, you confirm that you will not use our services in connection with any of the following activities:
High risk businesses: any business that we consider possess elevated financial risk, legal liability, or violates card network or bank policies.
You verify to us that any funds used by you in our Services, are owned by you or that you are validly authorized to carry out transactions using such funds.
Participate in any transaction that involves the proceeds of any unlawful activity.
Attempt to fraud Coinvertit or any users of Coinvertit.
Provide false or any inaccurate information.
Upload any material to the site that contains viruses, worms, Trojan horses or any other harmful programs.
Use the account information of another party to access or use any of our Coinvertit Services.
If you are uncertain as to whether or not your use of our services involves a Prohibited Business, or have questions about how these requirements apply to you, please contact our support.
You verify to us that any funds, payments used by you on our Services are owned by you or you are validly authorized to make transactions using such funds. We reserve the right at all times to close your account, ongoing payments or trades if we observe that you're not transacting with your own money.
We have the right to review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental requests.
In no circumstances shall Coinvertit, and it's service providers, or any of their directors, employees or representatives are liable for your lost profits or any incidental damages arising out of Coinvertit site, services and this agreement.
We will manage to make efforts to ensure that your requests for trades and settlements are completed in the fastest possible time period, although we make no representations or warranties regarding the amount of time needed to complete processing. Our services are dependent upon many other factors that are out our control (for example: cryptocurrency network or banking system delays).